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Sr Product Sppt Tech Advisor (R1045649) in Bangalore, India at IQVIA™

Date Posted: 4/4/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

RESPONSIBILITIES

  • Provide regular coaching & leadership & supervise the day-to-day functions of the group
    Leverage expertise and build collaborative relationships.
  • Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
  • Manages staff based on performance reports and observed problem areas. Manages and improves processes, work instructions and supervises improvement.
  • Identify Training needs, plan and facilitate the sessions.
  • Strong orientation towards Customer Experience, Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.
  • Manage projects and initiatives as assigned within defined metrics and timelines.
  • Identify problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives.
  • Look for improving performance through coaching, development, training, projects and creative use of available resources. Ensure adherence to schedule Continually raise the standard of quality in the work of self and others
  • Escalation Management
  • Stakeholders management
  • People Management
  • Work Transition end to end
  • Operations Management
  • Service Delivery based on the Service Owner Expectation
  • Monthly Touch Point with all Service Owners
  • Learning and Development of staff

KNOWLEDGE/SKILLS/REQUIREMENTS

  • More than 4 years of experience in handling the IT Operations team (Overall 7 years of minimum experience )
  • Strong Knowledge on application management and Production support.
  • Excellent Documentation skills.
  • Excellent verbal, written, analytics  and presentation skills
  • Ability to manage and maintain effective working relationships across cross functional teams and management structures
  • Able to work effectively in a matrix capacity and manage and influence project teams and peers not under direct control
  • Detailed organizational skills to manage multiple projects, issues, and priorities effectively and simultaneously, with attention to detail.
  • Self-motivated and willing to take the initiative with the ability to adapt to frequent change and competing demands
  • Six Sigma Certification (desirable)
  • ITIL v3 Foundation certification is a must and intermediate Preferred.
  • Sound Knowledge on Change, Problem and Incident Management
  • Willing to work in shifts and weekends since this is a 24/7 working environment
  • Working knowledge on various Monitoring tools like BAC, HPOV, Orion and ticketing tools like HPOVSD or Service Center, Service Now.
  • Should have knowledge on IT Infrastructure (Server Setup, Data Centre, Storage, Disaster Recovery, Networking and Database)

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1045649