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Sr IT Directory Engineer (R1034661) in Bangalore, India at IQVIA™

Date Posted: 2/5/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Produce enterprise-level designs for Active Directory, AzureAD, and Virtual Directory for global initiatives following those through to implementation via collaboration with project and support teams.
• Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
• Own Root Cause Analysis and Problem Management for corporate directory environment.
• Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
• Define daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Supervise installation, configuration, and maintenance of directory solutions and third-party software utilities for hardware systems within company operational guidelines.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Provide training as required.
• Manage customer satisfaction through effectively communicating and managing customer expectations."

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1034661