Senior Director, Nurse Advisors (R1078661) in Parsippany, NJ at IQVIA™

Date Posted: 6/3/2019

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Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

  • Lead CSMS patient engagement projects outside of strategic partnership accounts through the management of project leads, talent engagement and service line collaboration.
  • Identify key talent for promotional opportunities and mentorship across all projects.
  • Work closely with headquarter operations to ensure robust and key accountabilities are in place for excellent operations.  
  • Continually identify opportunities for improvement, develop solutions, work with internal stake holders across divisions to gain buy in, implement changes and hold employees accountable for transitioning to new processes.  
  • Continuously work with customers to identify strengths, challenges and opportunities for IQVIA growth.
  • Direct PES projects: communicate and implement Standard Operating Procedures (SOPs).  
  • Ensure revenue and contribution targets are met and customer expectations are achieved.
  • Represent PES delivery at Business Development activity specific to capabilities presentation content and delivery for prospective customers.
  • Responsibility for the delivery of the budgeted revenue and contribution for a defined group of projects, ensuring key financial performance milestones (e.g., turnover, vacancy days and sickness) for the project are achieved.
  • Interface with key customer stakeholders to resolve issues, concerns and assess ongoing customer needs and/or project modifications.
  • Work cross functionally to deliver and drive operational excellence for both customer and business requirements. 
  • Ensure achievement of customer satisfaction targets and key performance indicators for projects and team.
  • Work with Business Development to strengthen relationships with existing clients and generate awareness on prospects. 
  • Liaise with appropriate company support functions to achieve new business targets and operational delivery. 
  • Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines. 
  • Initiate and assist with new project set up and provide input into broader projects / strategic issues for PES.
  • Ensure projects achieve high standards of performance via measurement of key areas vs. Key Performance Indicators (KPIs).
  • In partnership with Offering Development, build a PES strategic plan to ensure operational delivery excellence and sustainable growth.
  • Provide input into strategic initiatives and the PES Business Planning process, ensuring on-going communications amongst team.
  • Develop Standard Operating Procedures (SOPs).
  • Manage staff in accordance with organization’s policies and applicable regulations.  Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.  Approve actions on human resources matters.
  • Participate in project start-up meetings, new hire training, customer and project specific POAs and steering committee meetings.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1078661