Senior Account Support Manager (R1090313) in Manchester, UK at IQVIA™

Date Posted: 7/26/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Title:  Senior Account Support Manager (SASM)

Role Description

The Senior Account Support Manager will:

  • Support the Strategic Account Manager with Customer Value Proposition development and delivery in defined Strategic Accounts.
  • Lead the development and delivery of the Customer Experience, within the defined Account Plans.

Account Responsibilities

  • Working with the Strategic Account Manager, support the development of Account Plans that meet the sales and NPS targets
  • Once the plan is agreed, project manage the account plans to ensure delivery to plan, maintaining agility to ensure that the plans stay relevant to Pfizer, the customer and the external environment
  • Liaises across the Pharmacy Cross Functional Team to understand all Customer initiatives, react to any potential impact to the account plan delivery, and ensure that the requirements of the Account Plan are appropriately reflected in the Cross Functional team priorities
  • In line with the account plan, lead on the project management responsibilities of the creation of account specific content, both internally and with the customer, including ownership of initiatives within GCMA
  • Ensure insight gathering for pharmacy customers in allocated Accounts.
  • Supports the Strategic Account Manager with the day to day management of named Accounts

Compliance

  • To be 100% compliant with all procedures and documentation to ensure no breaches in compliance, including and not limited to call recording procedures

Qualifications

  • Degree level education (or equivalent).
  • ABPI Qualified
  • Project Management Experience Preferred
  • Ability to plan strategically and logically.
  • In depth and up to date knowledge of the drivers and influences within Community Pharmacy
  • High level of ability and experience in planning, preparation, and presentation.
  • An Implementer of solutions
  • High-level numeric skills and demonstrates initiative.
  • Articulate, able to communicate at all levels of an organisation. 
  • Strong interpersonal skills required as well as excellent communication and presentation skills.

Other Information   

This position reports to Strategic Account Manager

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1090313