Program Lead (R1092352) in Marietta, GA at IQVIA™

Date Posted: 10/9/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Marietta, GA
  • Experience:
    Not Specified
  • Date Posted:
    10/9/2019
  • Job ID:
    R1092352

Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

PURPOSE

Responsible for the assigned client programs, including the development and implementation of the strategic and tactical plan for the programs. Work closely with the client and operational delivery teams and drive continuous improvement initiatives in processes and procedures used for the programs; Perform delegated duties and responsibilities of Regional Director for short-term or long-term assignments, as required.

RESPONSIBILITIES

Responsible for the assigned client program(s), including development of operational processes and high-quality delivery and customer satisfaction.

Work closely with the Operational Client lead, the client, the global management team and delivery teams to ensure ongoing success for the client programs and customer relationship.

Mentor support staff for the client programs.

Ensure that studies are planned and executed within FDA, ICH, and EMEA guidelines and that Good Clinical Practices are followed at all times.

Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes to both internal and external customers.

Report metrics to Director/Sr. Director related to productivity, quality, and customer satisfaction.

Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the timelines agreed by company management.

Act as a point of escalation for team members to optimize client delivery.

Actively participate or lead external customer meetings with sales to determine service levels and needs or review study progress.

Participate in bid defense meetings to drive new and repeat business.

Work closely with Regional Managers and Directors on budget planning, monitoring and control for department.

Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project(s).

Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork.

Keep abreast of new technical developments and initiatives and contribute to continuous improvement initiatives to increase quality of services and operational efficiency.

Participate in the Customer Governance Process as assigned and provide strategic direction for the global project management for an assigned customer segment.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Excellent people management skills with the ability to develop and lead cross-functional teams.

Excellent interpersonal skills interacting with high level organizations and demonstrated ability to meet deadlines.

Strong customer focus.

Broad knowledge of ICH GCP guidelines.

Knowledge of Microsoft Office Suite, Microsoft Project and computer proficiency including word processing, presentation, and spreadsheet applications required.

Good understanding of medical and clinical research terminology.

Direct Project Management experience required.

Knowledge of Project Services (PM, DM, Set-Up) processes and terminology.

Ability to establish and maintain effective working relationships with co-workers, managers and clients.

High ethical standards.

Ability to assess and prioritize multiple tasks, projects and demands.

Sound judgement and decision making skills specifically in relation to business and finance.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor's degree in life sciences or related field and Six to eight years + experience in pharmaceutical industry or service provider, preferably in Clinical Trials, preferred.

Two years + experience in central laboratory preferred.

International industry experience preferred.

PHYSICAL REQUIREMENTS

Extensive use of keyboard requiring repetitive motion of fingers.

Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

Regular sitting for extended periods of time.

Occasional travel.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



Job ID: R1092352