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Product Support Tech Advisor (R1076917) in Bratislava, Slovakia at IQVIA™

Date Posted: 5/18/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

• PURPOSE

o Under limited guidance, manages and coordinates the qualification and deployment of systems. Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications. Provides technical support, consulting, and system-related cost/benefit analysis to project teams, customers, business leaders, and bid defense teams. Collaborates with various groups to assist in the production of the system architecture and data model.

o Assists in the vendor and product selection process and identifies new technologies and assists in the determination of support requirements. Also provides level 3 support services for regional and global business applications. Serves in a lead capacity for Product Support Specialists.

• RESPONSIBILITIES

o Provide level 3 support for internal and external end users for PC, server, and mainframe application problems.

o Defines deliverables, costs, benefits, and ROI information.

o Provide support for bid defenses and proposals.

o Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.

o Communicate IT issues to business units at various levels of seniority.

o Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all ITand business groups.

o Coordinate validation activities related to the deployment of business applications.

o Produce and assist training and communication programs.

o Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.

o Manage and support vendor contracts to established service level agreements.

o Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.

o Identify and assess technologies, skills, and resources required.

o Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.

o Support evaluations and procurement of new hardware.

REQUIREMENTS

 Excellent Communication skills

Supporting multiple applications and ability to troubleshoot issues

Windows 2008-12 server

Ability to work on their own

Opentext Content Server 10.5

Oracle experience quearing DB for troubleshooting

Tomcat Experience

 Salary: min. 2000 EUR gross/month BASED ON EXPERIENCE

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1076917