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Mgr, Patient Recruitment (R1072045) in Durham, NC at IQVIA™

Date Posted: 5/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


Lead a team of patient recruitment professionals focused on improving overall patient recruitment and retention effectiveness for IQVIA’s customers. Develop plans to ensure

the allocation of human, material, system and fiscal resources for the assigned area of accountability. Assist in determining department’s strategic goals and objectives along with other

departmental leaders and Global Patient and Site Solutions (GPSS) leadership, ensuring alignment with senior management priorities. Lead strategic initiatives and work with leadership across disciplines to

develop implementation plans.

May be responsible for some or all of the following activities at any one time.


• Work collaboratively with internal teams to develop, operationalize, and implement best-in-class strategies for customers to meet recruitment goals or increase productivity at

lower-performing sites
• May lead development of new solutions for recruitment and retention for use by other project teams
• Provide senior oversight across programs with internal and client teams
• Contribute to GPSS strategies
• Support health and clinical trial literacy events/initiatives including presenting at industry conferences
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities may include planning, assigning, and directing work; appraising performance and guiding professional development;

rewarding and disciplining employees; addressing employee relations issues and resolving problems
• Approve actions on human resources matters
• Provide operational leadership oversight for the resourcing process, including hiring, on-boarding and training standards and evaluating existing and future resource

• Evaluate workload, quality and budget metrics through regular review and reporting of findings

• Ensure quality and regulatory appropriateness and acceptance of all offerings and programs
• Coach and mentor employees as they develop in their role
• Participate and/or co-lead departmental quality or process improvement initiatives
• May act as a client and/or internal liaison for GPSS function


• Knowledge of the drug development processes and in-depth knowledge of GPSS processes and practices
• Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
• Proficient ability to analyze metrics and information; ensuring activities and strategies are data driven
• Knowledge of clinical research financial parameters and project financial tracking and accounting methods
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, managers and clients
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint
• Good written and verbal communication skills including good command of English and effective presentation skills
• Good leadership skills
• Effective organizational and problem-solving skills
• Effective time management skills and ability to manage competing priorities


• Bachelor’s Degree and 8 yrs. relevant experience; or equivalent combination of education, training and experience. 3 yrs. of leadership experience


• Extensive use of keyboard requiring repetitive motion of fingers
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Regular sitting for extended periods of time
• May require occasional travel

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1072045