Manager, Business Account Management (R1089664) in Durham, NC at IQVIA™

Date Posted: 9/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Business Account Management (BAM) group is the bridge between Sales and Contracts & Proposals on our key accounts.  Providing global seamless end to end support to the external customer and internal stakeholder.  BAM drives customer value as global solution architects of customized business relationships and the development, implementation, and management of enterprise wide business solutions.
•Strategic focus of the end to end budgeting and contracting process from RFP through the study lifecycle across the account portfolio;
•Establish and maintain process alignment with the customer from RFP through to final budget and contract reconciliation;
•Develop and maintain customer relationships based on trust, credibility, transparency and expertise;
•Internal and external process improvement and development;
•Share knowledge of account history, challenges of account, position of account and influence proposals and contracts strategy accordingly;
•Point of escalation in Contracts and Proposals for account specific issues/challenges etc.;
•Account planning representation and participation to guide GBO on future customer strategy to ensure current and future contracts & proposal needs are understood and met;
•Where possible, gather and track preliminary information on account pipeline (early feasibility/capability) to supplement account strategy knowledge and allow for resource planning within GBO;
•Proactively inform GBO line management of future resource needs based upon known customer knowledge;
•Drive the execution strategy for unsigned contracts and report to Executive management;
•Attend and participate in Governance Committees (steering, operational committee meetings, working groups and account initiative meetings or oversight of sub-group committees);
•Represent GBO in other customer meetings, as appropriate;
•Matrix management of team aligned to account and input into staff appraisals where required;
•Provide account metrics to the customer and internal stakeholders as required, using such data to drive account improvements and optimization where possible

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1089664