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eCOA Lead Solution Designer (R1047182) in Durham, NC at IQVIA™

Date Posted: 2/11/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Quintiles and IMS Health have come together to become IQVIA, The Human Data Science Company™

Inspired by the industry we help, IQVIA commits to providing solutions that enable life sciences companies to innovate with confidence, maximize their opportunities and ultimately drive human health outcomes forward.

The eCOA (electronic clinical outcomes assessment) division of IQVIA enables pharmaceutical companies and clinical research organizations to build and deploy their own subject data collection solution, allowing clinical outcomes assessments to be used in more studies. Whether deploying to smartphones, tablets or the web, our build and deployment tools help automate the eCOA process, giving absolute transparency and greater control to sponsors and CRO’s. 

The Lead Solution Designer manages the development, implementation, and support of eCOA Technology solutions

Responsibilities
• Provide technical direction for the development, design, and systems integration for customer engagements
• Communicate effectively with customers to identify needs and propose solutions
• Communicate customer requirements to the product management teams, advocate on the customer’s behalf, and communicate the status of enhancement requests to customers
• Work with IQVIA’s Scientific Consulting team as needed to collaborate on the solution design for the specified protocol
• Keep customers well informed on status of internal service efforts and serves as liaison between internal staff and customer
• Establish strong customer relationships and seek opportunities to increase customer satisfaction and deepen relationships

Support Sales of IQVIA’s eCOA Technology Solution
• Support business development with time and cost estimates for customer engagements
• Prepare and present to potential customers on software and program capabilities

Improve the eCOA Technology Solutions delivery model:
• Develop and report metrics to measure the effectiveness of the program
• Lead the review of successes and challenges of each implementation to identify areas of improvement
• Execute process updates to address inefficiencies and challenges
• Build a knowledge base of each customer’s business, systems, and objectives, and add to existing knowledge base
• Support the continuous improvement of the SaaS certification program and training

Understand and apply technical concepts:
• Become a Subject Matter Expert on eCOA products, including IQVIA’s eCOA solution and other eCOA vendor solutions for which provide support to our clients
• Understand and troubleshoot complex configuration issues
• Become an internal and external resource for alternate configurations to meet requirements

Role is remote, can be based nationwide



Qualifications and Skills

  • Bachelor’s degree or equivalent preferred, graduate degree or MBA not required but a plus
  • Extensive knowledge of the life sciences industry
  • 5+ years of experience
  • A track record of leadership and people development
  • Fluency in English (spoken and written)
  • A willingness and ability to travel
  • Right to live and work in the recruiting country

#LI-SC1

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1047182