Director IT Customer Relationship Management (R1087736) in Durham, NC at IQVIA™

Date Posted: 8/12/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

• Collaborate with business leaders, 3rd party vendors, and suppliers to develop and manage long-term strategic roadmap for Lead and Opportunity Management - experience with the (SFDC) platform and/or Customer Relationship Management (CRM) applications and reporting required
• Develop and manage a capability roadmap for CRM to include both the next generation of reporting and analytics as well as machine learning, artificial intelligence, and automation
• Ability to effectively negotiate across various business stakeholders to establish product priorities and release schedule, including common enterprise-level product features as well as business unit specific tailored features
• Seek approval for prioritized enhancement requests and communicate to business stakeholders, and be the gatekeeper for accepting completion of development work
• Create supporting business cases, including financial impact and benefits statements, to support feature / functionality concepts and sell the concepts to internal audiences through persuasive presentations
• Track defined metrics to measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations
• Work closely with Global Sales & Customer Excellence to identify training gaps, build relevant trainings, create and maintain IQVIA CRM governance and best practices
• Support and improve all Salesforce integration including marketing automation and data synchronization
• Stay current with emerging CRM and, application development technologies and solutions
• Represent IQVIA as part of CRM user groups and benchmark with other SFDC users
• Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration
• Effectively manage team resources and delegate tasks commensurate with skill level. Evaluate workload and quality through regular review and program manage IT development and support team, including business analysts, developers, architects, and testers to deliver releases to CRM platform using an Agile method
• Contribute to discussions on implementation of IT strategy on a regional basis and implement objectives, as appropriate.  Ensure staffs have a consistent understanding and positive impression of business strategy for regional and global objectives. Lead strategic initiatives and develop implementation plans
• Full financial responsibility and accountability for team(s); responsible for monitoring growth and performance
• Provide technical leadership and management of IT projects from conception through deployment. Establish project budgets, resource plans, milestones, tracking metrics, and success measures
• Ensure adherence to IT standards and procedures, and that all work meets computer systems validation requirements, and any issues identified in QA or customer audits are properly addressed
• Develop and test the IT disaster recovery plan in conjunction with the business continuity plan. Provide consulting assistance to site management in the development of the business continuity plan
• Ensure all IT activities conform to IT security standards and all data and systems are properly protected. Ensure proactive monitoring exists to detect intrusions, violations, or other unauthorized

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1087736