Countries Operations Lead / Associate Director - Clinical FSP - UK & Ireland (R1062263) in Reading, UK at IQVIA™

Date Posted: 8/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Reading, UK
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

This role is working in our Clinical Functional Service Partnerships team. As the Countries Operations Lead you will be the UK & Ireland Country FSP Head, responsible for all FSP business models and Headcount. This is a fantastic opportunity to embed yourself in the FSP team and collaborate with other regional heads in formulating effective strategic goals and objectives for designated regions, whilst assuring operational alignment with senior management priorities.

Main Responsibilities and Accountabilities:

  • Manage staff and resourcing in accordance with organization’s policies and applicable regulation. Responsibilities include planning, assigning and directing work; appraising performance and guiding professional development, rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve action on human resources matters
  • Accountable at country level for financial results. Analyze and review budget for the UK & Ireland. Able to act pro-actively on Revenue/Cost of Revenue and makes strategic choice
  • Responsible of Operational Delivery of all models in the designated country
  • Develop country specific improvement plans for below-target KPIs and other performance measures
  • Responsible for all Quality delivered by FSP staff in the UK & Ireland
  • Discuss quality of monitoring performance and collaborate with sponsor and IQVIA colleagues to ensure proactive problem solving and process improvement is implemented
  • Responsible to resolve monitoring quality related issues
  • Participate in Local sponsor meetings as appropriate.
  • Create and maintain effective relationship between sponsor and IQVIA
  • Provide a leadership role in country resourcing process through continual evaluation of existing and futures resources alternatives/needs, proactive planning and collaboration with Staffing Team
  • Implementation & direction of regional strategy at country level as discussed with Regional Heads and aligned with global FSP model principles and guidance.


  • University Degree required preferably in a medical/science-related field
  • Recommended minimum of 8 years’ experience in Clinical Research/Development or related industry
  • Previous line management experience/supervision of staff is required

Skills, Experience and Competencies:

  • Strong leadership skills;
  • Decision maker and Risk Management Skills;
  • High ability to identify and developed Talent;
  • Knowledge of clinical research financial parameters, Model/Country financial tracking and accounting methods;
  • Good interpersonal skills that have proven effective in managing relationships and negotiating solutions at local level while maintaining a level of approachability with colleagues both internal and external to the organization.
  • High ability to create and maintain good business relationships, ability to work under pressure with multiple internal / external clients with competing goals
  • Proven people management and organizational skills and the ability to prioritize and manage multiple tasks with high flexibility to a successful conclusion
  • Experience working as part of a team with a proven ability to make an active contribution to the team’s performance and teamwork
  • Excellent communications skills including the ability to state opinions clearly, ask questions, seek clarification, communicate facts objectively, challenge when appropriate, and pursue issues to resolution;
  • Ability to present clear messages accurately in both written and spoken English from complex information/data to all levels in the organization;
  • Demonstrated computer literacy, usage of MS Office software, web-based systems and databases.
  • Demonstrated knowledge and understanding of the regulatory, ethics and contractual requirements for execution/starting clinical trials in relevant country

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1062263