Commercial Operations Analyst (R1098113) in Kirkland, CA at IQVIA™

Date Posted: 10/27/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Operations Analyst 1 – Commercial Operations

Full-time – Start Date:  January 2020

Principle Responsibilities:

SFDC/PSA Operations

  • Create projects and submit budgets in our PSA module (Professional Services Automation)
  • Adjust projects as required (at project close, extending end dates, etc.)
  • Assign resources to projects
  • Process new user license requests for CRM and PSA.  Assist new and existing users as required to resolve any system related issues by working with global IT Support team.
  • Provide training and guidance to new users on PSA operations and activities
  • Support rollout and training of new functionalities
  • Develop custom reports and dashboards in SFDC and PSA – become a local Subject Matter Expert

General Administration and Billing

  • Ensure receipt and completeness of client documentation to ensure timely billing (signed contract, PO, pricing approvals, etc.)
  • Ensure accuracy of information in Salesforce CRM
  • Perform ad hoc analysis on opportunities and projects as required
  • Other tasks and special projects of an administrative nature as required

Minimum Experience & Specialized Knowledge Required:

  • 3-5 years of experience working in a Sales, Operations, Accounting or Contract Administration environment
  • Strong knowledge of Excel
  • Knowledge of Salesforce or other CRM software an asset
  • Strong organizational skills and high attention to detail
  • Ability to work well in a team environment and independently
  • Strong interpersonal skills, good communicator, quick learner
  • Ability to prioritize tasks and work within tight deadlines

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1098113