Client Services Rep, 4 (R1118470) in Paris, FR at IQVIA™

Date Posted: 3/11/2020

Job Snapshot

  • Employee Type:
  • Location:
    Paris, FR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


Job Profile Summary

Serves as the primary support liaison between the client and IMS for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship. 


Essential Functions

•Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.

•Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.

•Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.

•Monitors performance against existing service agreements and ensures client’s obligations are met.

•Researches, analyzes and responds to client inquiries that may be very complex and non-routine.

•Conducts product/services and process training for clients and other employees.

•Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.

•May represent IQVIA on external client projects.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Typically requires 3 - 5 years of prior relevant experience.


Requires advanced knowledge of job area, and broad knowledge of a other related job areas, typically obtained through advanced education combined with experience.


Education Level

Bachelor's Degree

Additional Work Experience

Experience Details

•Five (5) years of related work experience

•One (1) to Two (2) years experience as an IMS Client Service Representative

•Expert knowledge of the concepts, practices and procedures of the client service representative field

•Expert knowledge of IMS products

•Pharmaceutical experience

•Meeting facilitation, presentation and training experience

Skills and Abilities

•Proficiency in PC applications, such as Excel

•Ability to: communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases

•Good business acumen

•Demonstrated problem solving, analytical and expert customer service skills

•Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly

Required Licenses and Certifications

•Accredited in multiple business lines of Company service certification program

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1118470


  1. Sales Jobs
  2. Customer Service Jobs