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Client Services Rep 2 (R1073518) in Warsaw, PL at IQVIA™

Date Posted: 5/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Warsaw, PL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Position Summary

Client Services Rep 2 is responsible for answering technical requests from the customers.

  • Answers to Champion users about configuration / administration / questions
  • Provides some reports to the customer
  • Manages internal process, write procedures and communicate them, write best practices for all Support groups
  • Application baseline bugs coordination

Missions and Responsibilities

  • Data manipulation and processing on the supported platform (based on the customer request)
  • Technical problem investigation and troubleshooting
  • Analyze each user problems and suggest alternative solutions to meet the users needs
  • Keep the company informed about any problem related to the use and the maintenance of tools
  • Provide technical assistance activities to the CRM customers users
  • Implement, modify and daily monitor the company’s IT infrastructure accordingly to guidelines and instructions
  • Analyze the logs and statistics of the information system
  • Development and documentation of team’s technical knowledge base
  • Act as a reference for his colleagues
  • Share the information with the other team members and the management
  • Contribute to the integration of new colleagues (training, monitoring)
  • Contribute to the improvement of the tools and procedures

Skills and Profile

Education= Under graduate (bachelor’s degree or equivalent experience) (3/4 years)

Experience= 2- 4 years’ experience

Mandatory skills

  • Working knowledge of ORACLE, Windows operating systems
  • Good interpersonal and communication skills
  • Problem solving mind
  • Computing degree

Mandatory competence

  • Involvement
  • Technical knowledge
  • Business awareness
  • Accountability
  • Reactivity, initiative, pragmatism
  • Organization, coordination and communication
  • Rigorous
  • Autonomous
  • Organized

Spoken languages

English written/oral (mandatory)

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1073518