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Business Analyst (R1076351) in Milano, Italy at IQVIA™

Date Posted: 6/3/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

About the team

Tech Solutions Global Delivery® team:

With a global coverage TSGD main goal is to help IQVIA Go to Market organization to develop their business providing consultancy, implementation and ongoing services, join a multicultural team with more than 1000 employees across all countries.

Business Analyst – The role

Business Analyst is a key role within our Tech Solutions Global Delivery organization, being main contributors to client satisfaction and driving expectations to insure they are covered with IQVIA solutions.

Principal accountabilities:

  • Work directly with customers to understand their current business processes and objectives and match best practices of product solution capabilities to improve business process design and solution definition.
  • Provide guidance for the customer at each stage of the implementation project
  • Own the creation, update, and maintenance of documented solution definition and functional specifications.
  • Guide and review all configuration and solution architecture decisions – both functional and technical
  • Run requirements modeling workshops with the customer, provide feedback and interact with product/solutions team on product enhancement requests.
  • Lead the project delivery by coordinating configuration and implementation work with the project team and providing hands-on configuration and system setup activities.
  • Review any proposed customizations
  • Play a key role in quality assurance activities, including leadership in QA testing and site acceptance testing.
  • Support and plan the development of the system deployment strategy
  • Support the definition of the project implementation scope and timelines for design, configuration, and interdependent customer and project activities.
  • Act as a focal point with the customer for all business process and implementation issues, working hand-in-hand with the project manager.
  • Provide various consulting services to customers as assigned, for consulting services after project implementations.
  • Consult and provide guidance to other project team members as necessary to meet project goals.

Our ideal candidate will have:

  • 3 or 4 years Life science industry experience
  • 2 years Multi-country engagement experience
  • Experience in implementing CRM platforms
  • 5 years in a client facing role
  • Communication skills, ability to manage workshops, client expectations management
  • Salesforce Administration certification and experience - nice to have
  • Project Management knowledge
  • Stakeholders: RBUs, Clients, Global Delivery Competence Centers
  • Wiliness to travel (30% - 40%)
  • Languages: English mandatory - other nice to have

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1076351