Associate Director, Client Services (R1058681) in Plymouth Meeting, PA at IQVIA™

Date Posted: 6/3/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Associate Director, Client Services


IQVIA™ (www.IQVIA™.com) is the world’s leading company providing information, technology, and services for virtually every type of stakeholder in healthcare. Every day, IQVIA™ innovates on a large scale. We have been the big data company in healthcare before the “Big Data” term was defined. Since 1954 we have been helping healthcare organizations harness commercial and scientific insights and execute on their most strategic initiatives. We develop and operate systems and applications using big data technologies on our private-public hybrid cloud. IQVIA™ stores and computes more than 20 petabytes of complex healthcare data on diseases, treatments, costs and outcomes to enable our clients to run their operations more efficiently. Our big data infrastructure is processing over 50 billion healthcare transactions annually. IQVIA™ employs over 50,000 professionals in over 100 countries to drive results for over 5,000 healthcare clients globally. IQVIA™ is a publicly listed company (NYSE – Q) with estimated revenue close to $7B and a market cap of over $18B.

Principle Accountabilities:

  • Manages and coordinates IQVIA™ information assets (i.e., NPA, NSP, TPT, MIDAS, SMART, Xponent, Xponent Plantrak, DDD, syndicated patient services (NPA-MD & Xponent PD) etc.) across sales, consulting, service and business line activity to ensure client needs are met by following an account and service operational plan to achieve budget and client satisfaction targets.

Client Service

  • Represents IQVIA™ to the client and the client to IQVIA™ in all information services related activities
  • Manages complex, large accounts
  • Develops a tactical and strategic understanding of the client’s business issues, and develops a compelling solution using appropriate IQVIA products and service.
  • Builds client relationships across the client organization, including senior executives, IT, market research, sales operations and procurement
  • Partners with the client and IQVIA™ centers of excellence to implement data governance best practices – and in particular, coordinate the impact assessment and recommendations for Product News and Offering Enhancements
  • Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
  • Ensures through service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality.
  • Facilitates information WO development and contract renewals
  • Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets
  • Develops strategy for expanding scope and client utilization of existing information contract and identifies new business applications

Minimum Education, Experience, & Specialized Knowledge Required:

  • Bachelor’s degree or equivalent and five (5) to eight (8) years relevant account management experience and/or delivery management experience (preferred).
  • Extensive knowledge of IQVIA™ offerings, client account management, IQVIA™ information solutions/consulting services portfolio, and the government marketplace. 

Additional Requirements:

  • Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace and Government Knowledge, Negotiating Skills, Relationship Building Skills, Servicing Skills, Problem Solving, Matrix Management.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1058681