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Assoc Dir, IT Projects (R1066024) in Bangalore, India at IQVIA™

Date Posted: 6/12/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Technical Support L2 Manager will be owning Support L2 function at offshore for all Compliance’s product line. He/she will be reporting to CCoE Lead and accountable for all Compliance's products support activities.
Principal Accountabilities:
• Lead and oversee the Support L2 function
• Participate and guide team in Support activites for all compliance products 
• Work closely with an onshore support manager/owner to understand the ticket priorities and needs across all clients/products
• Work closely with technical leads to review the tickets, priortization, planning and guiding team during execution
• To be an product and technical evangelist, demonstrate product and technical leadership
• Publish Support L2 function performance report and health status, discuss issues & resolution with appropriate levels of management
• Responsible for team development (Goals and Competency) and management
• Responsible for ensuring that organizational processes are followed during execution as well as contributing to best practices and continuous improvement
• Drive Innovation and process improvements within the team
• Provides performance feedback and assists employees with plans for development and training
• Maintaining high levels of motivation within the project  team through mentoring and appropriate leadership
• Effective Risk management and mitigation

• Bachelor’s Degree in Engineering or Master’s Degree in computer application or equivalent
• SFDC Certifications in either of DEV, Administration Sales Cloud, Service Cloud

Technical Skills: 

At least 12+ years of experience in platform: Apex, Visualforce, Lightning, SOQL, SOSL

Apex: Experience developing managed packages
Lightning: Strong foundation in CSS, JavaScript, and the Lightning Design System
Microsoft Platform: ASP.NET, C#, EntityFramework, WCF, JQUERY, JAVASCRIPT, SSIS, RDLC
ETL: Informatica Could
• Have a good understanding of the cloud computing concept, Web application development
• Knowledge of the Salesforce product landscape. Sales Cloud and
• Knowledge in healthcare domain, concept of sales territory hierarchy
• Expert level Visualforce, Apex, and SOQL knowledge.
• Expert level of Salesforce configuration, workflow, approval process and other features
• Good knowledge and understanding of Web Service APIs for integration purposes
• In-depth understanding of the capabilities and constraints of the platform. Eg: governor limits
• Ability to understand the business requirements and converting them into a detailed solution keeping in mind business & financial factors, Design a technical architecture solution that may span multiple platforms and include integration. Have the acumen to propose alternative solutions as well.
• Articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture
• Have the ability to foresee risks far ahead in the game and put in place action items to mitigate risks.
• Proficient on source control tools
• Strong on project management, Agile Methodologies, Scrum certification will be an advantage

Soft Skills:

• Strong analytical skills, problem-solving ability and logical thinking capabilities
• Excellent Presentation, communication and negotiation skills 
• Excellent inter-personal skills, working in collaboration with onshore and offshore teams
• Adaptive for change and implementing new technologies & process
• Should be proactive with a zeal to learn and have an inquisitive attitude
* Demonstrate leadership, getting team together and team building capabilities
* Decision making ability and takes timely independent action in pursuit of priorities

Additional/Special Requirements:

• To be visionary, innovative and drive product excellence
• Creates a sense of belonging and ownership among team members; assembles a team with the right mix of skills; coaches and motivates team members; delegates responsibility; promotes mutual support and interaction.
• Facilitates discussion and resolves conflict; establishes trust; builds and uses cross-functional relationships to accomplish work objectives
• Onshore team is based out of US location, hence it requires availability and support until 11 am EST

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1066024


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