Travel & Expense Team Leader (R1099096) in Bratislava, Slovakia bei IQVIA™

Datum der Veröffentlichung 11/2/2019



IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


This position is responsible for supervising and coordinating Travel & Entertainment team in support of the overall procure to pay process. The primary objective of this function is to ensure the proper day-to-day functioning of this process stream, which includes timely resolution of any discrepancies, while adhering to IQVIA Financial Standard Operating Procedures (SOPs) and Internal Control Processes. The position will require significant process expertise related to T&E expense report processing and payment processing in a global shared service environment. This individual will be a member of the IQVIA Shared Services Centre team, supporting our global operations.


This position will report directly to the Finance Shared Service Centre T&E Manager. As a result, this individual must have highly developed skills in this process stream, a customer service, global partnership and continuous improvement mindset, and a high comfort level with ERP systems. Duties include:

  • Supervising pre-pay audit, customer service and AMEX credit card team. Monitor activity of system via KPI reviews, help desk tickets and employee feedbacks to ensure system is working as designed. Identify opportunities to improve the processes.
  • Review and approval of T&E reports per corporate accounting guidelines and local statutory requirements. Liaise with internal requestors / other departments and travelers to resolve any issue which occurs during the process (e.g. to request missing information, update invalid data, ensure error corrections or proper system set up etc.). Support TE related projects. Deal with escalations if needed.
  • Monitor the effective operations of the sub-processes within this process stream and ensure processes are operating smoothly. 
  • Monitor compliance with company and process procedures. Recommend and assist with process changes as issues or business changes arise, process improvement strategy and implementation activities.
  • Responsible for SOX and business controls, Work with SOX PMO, coordinate and participate in financial, tax and related audits (internal, external and financial authorities) as assigned.
  • Oversee timely completion of detailed month end account reconciliation as well as journal processing for related accounts and follow-up/resolve open items.
  • Manage staff in accordance with the organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration.
  • Mentor and develop team resources to increase skill level. Effectively manage team resources and delegate tasks commensurate with skill level.
  • Evaluate workload and quality through regular review. Participate in the implementation of strategic initiatives and plans.
  • Work closely with worldwide Shared Services group to ensure strong global coordination, continuous improvement and standard processes.
  • Support transitions and stabilization of processes to meet the KPI's
  • Perform other duties as assigned.   


  • Strong communication skills – effective verbal and written communication skills.
  • Problem solving skills, attention to detail and a high degree of intellectual curiosity.
  • Ability to exercise judgment within procedures and practices to determine appropriate action. Attention to detail with high degree of intellectual curiosity
  • Ability to establish and maintain effective working relationships with co-workers, managers and business partners across all global regions.
  • Ability to lead, influence and motivate others.
  • Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
  • Strong customer service focus, with a drive to ensure that we exceed the expectations of our customers.
  • Commitment to delivering quality results and overcoming obstacles and challenges in a time-sensitive environment.


  • Bachelor’s degree and 2 years’ experience in finance environment including line management experience in a multi-national company; or equivalent combination of education, training and experience.
  • Experience of working in a Shared Service
  • Process knowledge; experience in managing teams (approximately 10 employees), business process improvement; proven operational management
  • Proven competencies in the area of leadership, communications, negotiations and partnerships, problem solving and decision making
  • Strong interpersonal skills, team building skills, and customer relationship skill
  • Thorough knowledge of the end-to-end process (from procurement to vendor set-up to vendor payment) and services delivery model
  • Ability to develop and maintain awareness and understanding of industry trends
  • Knowledge of ERP financial systems and reporting tools, advanced data capture solutions and automated workflow tools

min. wage 2000 EUR gross/month BASED ON EXPERIENCE

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1099096

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