Desktop Support Engineer - Dutch speaking (R1073695) in Amsterdam, NL bei IQVIA™

Datum der Veröffentlichung 9/22/2019

Stellenauszug

  • Mitarbeiterkategorie:
    Vollzeitbeschäftigung
  • Standort:
    Amsterdam, NL
  • Jobkategorie:
  • Berufserfahrung:
    Not Specified
  • Datum der Veröffentlichung
    9/22/2019
  • Job ID:
    R1073695

Stellenbeschreibung

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA has approximately 55,000 employees in more than 100 countries, all committed to making the potential of Human Data Science a reality, and we are actively hiring.

Reimagine healthcare with us
At IQVIA, you will have the opportunity to build your career, while helping our customers drive human health outcomes forward. We dedicate our experience, resources and reputation so that you can drive your career and choose the path that best defines your development and success.
The Technology Solutions division of IQVIA develops, markets, and implements healthcare-focused enterprise software applications to help life sciences customers drive their business from molecule to market. Take a look at our website https://www.iqvia.com/

Desktop Support - Netherlands (Dutch Speaking)

PURPOSE

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

RESPONSIBILITIES

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
  • Provide training to end-users when indicated
  • Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
  • Perform other duties as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Microsoft server, workstation and networking technologies
  • Working knowledge of industry standards with regards to system and network administration
  • Possess excellent Dutch verbal and written communication skills.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Computer Science or related field; with experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

PHYSICAL REQUIREMENTS

  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech Extensive use of keyboard involving repetitive motions with fingers
  • Ability to bend, stoop, crawl and lift up to 60 pounds
  • Occasional travel may be required

ADDITIONAL REQUIREMENTS

  • May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

IQVIA

  • FORTUNE Magazine's World's Most Admired Companies list for the third year in a row
  • Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the 4th consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity
  • IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1073695