Director of IT, Pricing and Contract Management (R1115264) in Durham, NC bei IQVIA™

Datum der Veröffentlichung 3/29/2020


  • Mitarbeiterkategorie:
  • Standort:
    Durham, NC
  • Jobkategorie:
  • Berufserfahrung:
    Not Specified
  • Datum der Veröffentlichung
  • Job ID:


IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


Manage and direct all aspects of IT delivery for Pricing and Contract Management including enablement of business process improvement in the functional areas of product configuration, price quotes, proposals, contracts, agreements, and reporting / analytics in support the overall Lead to Cash (LTC) process at IQVIA.  As a product manager, work closely with global and business process owners for CPQ (configure price quote) and CLM (contract lifecycle management) as well as peers and leaders across Enterprise Systems and Processes (ES&P) to deliver solutions aligned with IQVIA LTC vision and strategy.

Enterprise Systems and Processes (ES&P)

Provide best-in-class, cost efficient, compliant, secure, enterprise business solutions as well as end user experience. and process improvement approaches to drive efficiency gains.  Our ambition, shared across the CIO Team, is to bring technology and associated business processes to the next level as a key business driver for IQVIA as well as our clients.


  • Collaborate with business leaders, 3rd party vendors, and suppliers to develop and manage long-term strategic roadmap for Pricing and Contract Management
  • Develop and manage a capability roadmap for CPQ and CLM to include both the next generation of reporting and analytics as well as machine learning, artificial intelligence, and automation
  • Ability to effectively negotiate across various business stakeholders to establish product priorities and release schedule, including common enterprise-level product features as well as business unit specific tailored features
  • Seek approval for prioritized enhancement requests and communicate to business stakeholders, and be the gatekeeper for accepting completion of development work
  • Create supporting business cases, including financial impact and benefits statements, to support feature / functionality concepts and sell the concepts to internal audiences through persuasive presentations
  • Track defined metrics to measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations
  • Stay current with emerging CPQ and CLM application development technologies and solutions
  • Represent IQVIA as part of CPQ and CLM user groups and benchmark with other APTTUS or Salesforce users
  • Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration
  • Effectively manage team resources and delegate tasks commensurate with skill level. Evaluate workload and quality through regular review and program manage IT development and support team, including business analysts, developers, architects, and testers to deliver releases to CPQ and CLM using an Agile method
  • Contribute to discussions on implementation of IT strategy on a regional basis and implement objectives, as appropriate.  Ensure staffs have a consistent understanding and positive impression of business strategy for regional and global objectives. Lead strategic initiatives and develop implementation plans
  • Full financial responsibility and accountability for team(s); responsible for monitoring growth and performance
  • Provide technical leadership and management of IT projects from conception through deployment. Establish project budgets, resource plans, milestones, tracking metrics, and success measures
  • Ensure adherence to IT standards and procedures, and that all work meets computer systems validation requirements, and any issues identified in QA or customer audits are properly addressed
  • Develop and test the IT disaster recovery plan in conjunction with the business continuity plan. Provide consulting assistance to site management in the development of the business continuity plan
  • Ensure all IT activities conform to IT security standards and all data and systems are properly protected. Ensure proactive monitoring exists to detect intrusions, violations, or other unauthorized


  • Experience with the (SFDC) platform, Configure Price Quote (CPQ), or Contract Lifecycle Management (CLM) applications and reporting
  • Proven successful Salesforce implementations and/or Apttus CPQ / CLM / Quote to Cash implementations
  • Proven successful Cloud-Based Enterprise Architecture implementations
  • Expertise using Agile Methodology
  • Strong staff management skills and the ability to effectively manage multiple teams and oversee junior staff for specific tasks
  • Excellent negotiation skills and good understanding of legal agreements (master service agreements, work orders, leases, consulting service agreements, other)
  • Excellent project management skills, including the ability to use automated project management tools such as Microsoft Project
  • Excellent verbal and written communication skills
  • Ability to manage, develop, administer, and track capital and operating budgets
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients
  • Strong computer literacy, organizational, communication and problem-solving skills
  • Ability to understand and apply performance metrics data to enhance responsibilities
  • Ability to follow directions with minimal supervision, and judgment to know when to escalate and ask for guidance
  • Participate as a leader of the Sales Process and ES&P Improvement Team
  • Other ad-hoc duties as required

All responsibilities are essential job functions unless noted as nonessential (N).


  • Bachelor’s Degree in Computer Science, Information Technology or related field; with 12 years IT experience including previous management experience or equivalent combination of education, training and experience


  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time
  • Travel may be required

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1115264