Account Manager (R1109774) in Danvers, MA bei IQVIA™

Datum der Veröffentlichung 3/23/2020

Stellenauszug

  • Mitarbeiterkategorie:
    Vollzeitbeschäftigung
  • Standort:
    Danvers, MA
  • Jobkategorie:
  • Berufserfahrung:
    Not Specified
  • Datum der Veröffentlichung
    3/23/2020
  • Job ID:
    R1109774

Stellenbeschreibung

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

MedData Group, an IQVIA company, is the industry leader in HCP data solutions fueling omnichannel digital campaigns. We provide solutions for programmatic, social, email and advancedTV targeting. With hundreds of dimensions of professional, demographic, organizational and clinical behavior data, and a contact database of over 4 million HCPs (Physicians, NPs, PAs, Allied Health and Pharmacists to Hospital Professionals) we deliver solutions that enable digital engagement and measurement for agency, pharmaceutical, medical device, and biotech healthcare marketers.
 

At MedData Group, you’ll find a fast-paced, collaborative and fun work environment where smart people apply their talents to deliver innovative products and services with the objective of ensuring customer satisfaction and delight. 

The Account Manager will work hard to cultivate strong and deeper relationships with existing clients. You will be working in direct partnership with sales management and the senior sales specialists to identify and deliver solutions that help our clients meet their overall healthcare data and marketing objectives. The Account Manager is responsible for delighting clients and delivering the highest level of customer service with the ultimate goal of driving campaign/order renewals and incremental business by demonstrating an understanding of customers’ data and healthcare professional (HCP) targeting needs and goals. 

Job Responsibilities

  • Debriefing with senior sales specialists(s) to ensure full understanding of goals and objectives for each assigned client’s use of our solutions/services.
  • Managing transactional relationships/order requirements/quoting
  • Ensuring proactive touches with clients for order development, mid-campaign reviews, post-campaign assessments, renewal or incremental opportunities.
  • Monitoring of assigned clients and campaign progress and revenue forecasting based on campaign activity
  • Working closely with data and operations teams to ensure quoting and client needs are being met, and also troubleshooting when necessary.
  • Identifying any internal capabilities that might prove helpful to clients in understanding the effectiveness of their work with us.
  • Partnering with assigned sales specialists(s) to identify similar new customer prospects to those we are having success with
  • Providing excellent client service with superior organizational skills, strong attention to detail and timely, thorough responses.
  • Serving as day to day point of contact for assigned new and existing clients
  • Communicate effectively in writing and via phone.

Requirements

  • Bachelor’s degree in marketing, communications, business, or equivalent preferred.
  • 2-4 years of proven success in client service, account management or consultative selling, preferably within the healthcare marketing segment.
  • Strive to deliver ‘customer delight’ in all communication and client assistance.
  • Adaptable, team player and fast learner who understands how to manage and grow successful client relationships
  • Extremely detail-oriented, and highly organized.
  • High degree of proactive problem-solving skills.
  • Demonstrated account and client relationship management skills.
  • Digital advertising or advertising agency familiarity or prior work experience a plus
  • Solid experience and skills with all Microsoft Office applications as well as Salesforce.com.
  • Superior critical thinking, communication, and writing skills.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



Job ID: R1109774